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MANAGING FOR SOCIETY

February 27, 2009

 Monday, October 15, 2007

By Maria Victoria P. Tibon

Sales and marketing: How close are they?

People, especially those who are not in business, perceive sales and marketing to be the same. Business people, on the other hand, see them as separate turfs that can be at war instead of working in tandem. A close look at these two functions can hopefully clarify this misconception and end the turf war.

Sales is the process of getting a customer to buy the product conceived, priced and promoted by marketing. This makes sales a tactical function that is focused on the short term and the immediate. Marketing’s focus, on the other hand, is largely strategic, concerned with long-term issues that require planning.

Marketing’s central concern is to provide the features and quality of a product that a customer wants to buy. Marketing covers market research, pricing, public relations, advertising and marketing communications. Through research, marketing practitioners try to know a product’s features and quality that a target market with an assumed purchasing power wants. Marketers determine the price that matches the features and at which the customer will be willing to buy. The marketing function promotes understanding of the company and the product. It likewise promotes goodwill. Marketing people create an image for the company and the product in the hope of building and establishing credibility and generating prospects and leads.

The sales job consists of converting leads into customers by going directly to the prospects and convincing them of a product’s merits. Hoping to strike deals, sales people try to raise the prospects’ interest level and to lower the resistance level.

Sales people are in the front line. Marketing supports sales. Sales would not have a transaction or closed deal if it were not for all the research, product awareness and image building done by marketing. However, no matter how creative the marketing outputs are, if they don’t reflect the needs of the salespeople, marketing is missing the mark.

Both sales and marketing are tasked with delivering results for the company. They are both concerned with creating customers for the company. When they work harmoniously, the company generates profits. However, when there is hostility, people become frustrated and unproductive. Employee turnover becomes high and the company image suffers.

The misunderstandings can take on many forms. Sales people think that their marketing counterparts are wasting their time because they are not able to generate the appropriate leads and have to ask salespeople to follow up “insignificant” customers. Marketing practitioners, on the other hand, think that sales people, when unable to meet their targets, lay the blame on high prices and substandard service. Marketers believe that leads from their campaigns are not enthusiastically attended to. Sales calls are not planned nor are sales reports given to marketing for feedback. The company suffers and desired results are not achieved.

Good things happen when sales and marketing work closely together. The company has market leadership, sound financial performance, a good image, superior products, and a loyal and satisfied clientele. Sales people provide feedback to the marketing personnel, and the latter are able to strategize effectively as a result.

Establishing the closeness needed between sales and marketing goes beyond their physical proximity. Although this is a factor, the major part lies in creating opportunities for them to coordinate and interact productively. Cross-functional teams for each product can be created, with representatives from sales and marketing as members. These teams can share their difficulties and review the product marketing and sales performance occasionally. Trust and commitment between sales and marketing should be built so that both parties cooperate and own the strategies.

When sales and marketing work closely, both parties understand the logic of the strategies and the requisites for success. The strategists are not in two ivory towers and plans and strategies are aligned with reality as encountered by those in the front line. Implementation becomes smoother.

In the last analysis, how close marketing and sales are depends on whether marketing listens when sales talks, and vice versa.

The author teaches at the De La Salle Professional Schools Ramon V. del Rosario Sr. Graduate School of Business. She welcomes comments at vixie_tibon@yahoo.com

 

Posted by belisima at 3:24 pm | permalink | Add comment

Only 5,500 Pinoys working abroad fired, says President

Some 5,500 Filipinos working abroad have lost their jobs and returned home over the past four months, President Gloria Arroyo said on Thursday.

“Since November up to today, of our eight million Filipinos abroad, only 5,500 have had to come back because they lost their jobs,” President Arroyo told a national convention of the Vice Mayors’ League of the Philippines in Cagyan de Oro City, Misamis Oriental province, in Southern Mindanao.

The Labor department, though, announced earlier this week that 39,000 Filipinos had lost their jobs since October, a number which included overseas workers.

It said the 39,000 included more than 5,400 overseas-based Filipinos who had lost their jobs in places such as the Middle East and Taiwan, which accounted for the bulk of the returning expatriates.

Mrs. Arroyo also told the vice mayors that the 39,000 job losses were “mostly in the export sectors of electronics, auto parts, garments and mining.”

She insisted that “3,000 new jobs are being processed daily,” but did not give details.

The President said that local officials in Metro Manila, the country’s premier region and where most of the laid-off workers in local industries live, were meeting to “address the needs of displaced workers.”

According to her, the Philippines was more prepared than many other countries for the ongoing global financial crisis, having managed to make its economy grow in 2008 “when two-thirds of the world went into recession.”

The President said that “up to late last year, Filipinos had no difficulties finding and keeping their important jobs overseas or helping their families and contributing to our economy.”

But, “since that time, the global financial turmoil has continued to spread and it has jeopardized the well-beings of billions of people across the globe,” she added.

Posted by belisima at 3:12 pm | permalink | Add comment

Businessmen still cautiously pessimistic–BSP survey

Friday, February 27, 2009

By Maricel E. Burgonio, Reporter

Philippine businesses have remained cautiously pessimistic for the first half of the year due to increasing concerns on the global economic turmoil, the Bangko Sentral ng Pilipinas (BSP) said on Thursday.

According to the Business Expectation Survey (BES), the business sentiment was broadly cautious as shown by the sharp drop in the overall confidence index (CI). The CI for the first quarter dropped to -23.9 percent from -6.8 in the fourth quarter last year.

This was the lowest CI recorded since the first quarter of 2002.

Local businesses said they continue to be cautious about the coming quarter as they registered a CI of -6.5 percent.

The survey reflects pessimism of the respondents from the industry, construction, wholesale and retail trade and services sectors. This negative outlook was due to expected weaker economic activities, tighter credit access, higher interest rates and inflation.

Because of these, most sectors indicated that they have no plans to expand or hire new workers.

“The overall business outlook was weighed down by concerns over recessionary conditions in many advanced countries that muted the favorable impact of lower oil and non-oil commodity prices,” Iluminada Sicat, BSP Department of Economic Statistics (DES) director, said in a briefing.

The survey—conducted from January 5 to February 11—covers 1,410 small, medium and large firms nationwide, most of which are exporters and importers.

Sicat said the exporters had the lowest CI among the sectors for the first two quarters this year as they worried that the global economic slowdown would significantly dampen consumer demand in the coming months.

Large-sized firms were less confident about the business situation for the first semester compared with small and medium enterprises.

Small-sized firms are more optimistic in the second quarter since they cater mostly to the domestic market and are less exposed to the downturns in the global markets relative to the larger corporations.

All sectors, except construction, were bearish about the macroeconomic environment for the first quarter.

The construction sector—with a CI of 2.2 percent in the first quarter—was down 4.4 index points quarter-on-quarter and 40.2 index points year-on-year due to concerns that the construction of high-rise condominiums and other projects could decelerate. The sector has a CI of 2.8 percent in the second quarter.

The wholesale and retail trade as well as the services sector had CIs at -22.8 percent and -23.2 percent, respectively, in the first quarter.

“Firms from across all sectors expressed weak confidence regarding their own business operations in the first quarter,” she said.

For the third consecutive quarter, outlook on credit access sank deeper to a CI of -12.8 percent as businesses anticipate tighter access to credit.

“Residents anticipated that the financial turmoil would make banks more risk averse in the coming months and would likely impose stricter credit standards,” Sicat said.

Firms also expected that they would be less liquid and expect delays in the payment of orders in the first quarter as the financial condition index dropped to -32.9 percent.

Outlook on employment registered a CI of -8.9 percent in the second quarter largely due to negative sentiment of manufacturing firms.

 

Posted by belisima at 3:10 pm | permalink | Add comment

Crime raps filed vs. Legacy

Friday, February 27, 2009

Syndicated estafa suit to cost firm P1B

By Maricel E. Burgonio And William B. Depasupil, Reporters
 
A double whammy hit an already beleaguered business conglomerate on Thursday.

First, The Bangko Sentral ng Pilipinas (BSP) filed with the Department of Justice (DOJ) charges of syndicated estafa against the owners and officials of Legacy group’s rural banks and other affiliated companies including Celso de los Angeles.

Then, the Securities and Exchange Commission (SEC) filed also before the department criminal complaints against the owners and officials of the bankrupt group—and including, too, de los Angeles—for alleged violations of the Securities Regulation Code and the Corporation Code. The complaints were made specifically against Legacy Card Inc., formerly known as Legacy Consolidated Plans Inc., and its officers.

In a statement, the BSP said that it filed the charges of syndicated estafa involving P1 billion against the Legacy group owners and officials and also that it requested the Justice department that the respondents be included in the watchlist of the Bureau of Immigration.

The other respondents to the syndicated-estafa charges are Alexis Petralba, consultant to de los Angeles; Namnama Pasetes, chief finance officer of Legacy Consolidated Plans Inc. (LCPI); Carolina Hinola, chief executive officer of LCPI; Roy Hilario, president of Fusion Capital Corp.; Bruce Rafanan, Hilario’s assistant; and Virgilio Odejar, the president of Rural Bank of Parañaque.

This was the third set of charges filed by the BSP with the Justice department against Legacy banks.

BSP said the criminal schemes conceived and hatched by de los Angeles himself were used to swindle the public and to siphon off funds from the Rural Bank of Darbci in General Santos City and in Cebu City.

It added that the Rural Bank of Darbci had P830 million in deposits raised from the public but that its cash position was less than P1 million as of September last year.

During the validation process, BSP said that many of the bank borrowers denied having obtained loans from the closed banks while others admitted having signed blank documents in consideration of commissions ranging from P10,000 to P15,000 for supposed loans amounting millions of pesos.

BSP also discovered that falsified documents were used to support the supposed loans. Public documents falsified included mayor’s permits and Department of Trade and Industry (DTI) registration certificates.

“In effect, the fictitious loans were used to siphon off money from banks,” it said.

The first wave of charges was filed with the DOJ on January 5 for 49 counts of falsification of public and commercial documents, plus false reporting and false statements, against the officers, employees and agents of the Rural Bank of Parañaque; Rural Bank of San Jose in San Jose, Batangas; Dynamic Rural Bank in Calatagan, Batangas; and Rural Bank of Darbci in South Cotabato.

On February 6, BSP filed the second set of charges with the Justice department for 116 counts of falsification of public and commercial documents, plus two counts of false statements against the officers, employees and agents of Rural Bank of Parañaque, Rural Bank of Darbci in South Cotabato, Rural Bank of San Jose in Batangas and Bank of East Asia.

“The cases were filed as BSP’s investigations uncovered massive diversion of funds by said banks using fictitious loans,” BSP said.

BSP is set to file more charges against officers of the Legacy group and its rural banks.

Respondent-officers to the charges filed by the Securities and Exchange Commission were led by de los Angeles, Martin Nicolo de los Angeles, Victorino de los Angeles, Purita de los Angeles, Norman Tiongson, Carolina Hinola, Christine Antenor Cruz, Rita Maniacup, Basilio Ponciano Carpio, Roy Hilario, Christin Limpin and Madeline Cobarrubias.

The SEC Compliance and Enforcement Department director, Hubert Guevara, and SEC lawyers Leila Laureta-Agustin and Geraldine Pama in the complaint noted that Legacy Card, in its SEC papers, declared that its primary purpose was to promote and sell credit cards.

But Legacy Card, the SEC said, did not file any of the required financial statements since its incorporation.

The regulator noted that the respondents, except for Maniacup and Carpio, also appeared as members of the board of directors of other companies founded, owned and managed by de los Angeles.

It said that to evade its obligation to pay the investments made by complainant-investors, Legacy Consolidated used its affiliate, Legacy Card, to issue under its name the post-dated checks given to the complainant-investors.

“Taken as a whole, it appears that respondent Legacy Card conspired with and aided Legacy Consolidated Plans Inc. in its grand scheme to defraud the investing public. There was a commonality in the modus operandi in the companies involved where there was a patent unity of purpose or design in their concerted solicitation efforts,” the 22-page complaint-affidavit said.

“Thus, these acts undertaken by Legacy Consolidated Plans Inc. and the respondent Legacy Card implied a conscious and intentional design to do a wrongful act for a dishonest purpose of exacting and fraudulently taking the public’s hard-earned monies,” it added.

The SEC said that Legacy Card, in issuing post-dated checks to investors, served as the final piece of the puzzle to complete the fraudulent activities of Legacy Consolidated.

“In other words, respondent Legacy Card perpetrated the fraudulent activities of Legacy Consolidated Plans Inc. . . .,” the complaint said.

Specifically, the respondents were charged with violating Section 8 of the Securities Regulation Code, which requires registration of investment securities and Section 26, which prohibits the use of such securities for fraudulent transactions.

They also were charged with violating Section 45 of the Corporation Code that prohibits “ultra-vires acts” of corporations or acts exercised beyond their authority.

The violations of the Securities Regulation Code’s provisions, the regulator’s complaint said, are punishable by a fine of between P50,000 and P5 million or imprisonment of seven years to 21 years while the violation of the Corporation Code is punishable with a fine of between P1,000 and P10,000 and imprisonment of 30 days to five years.

Legacy Card and Legacy Consolidated Plans Inc. abruptly closed their offices and ceased operations on December 8, 2008 , without prior notice to the SEC and to its investors.

On the complaint sheet were the names of 20 investors who filed complaints before the SEC. They invested amounts ranging from P50,000 to P1 million. The biggest investors had multiple investments in the two Legacy firms.

The complainants fell prey to the unusually high rate of interest offered to every investor through five investment products offered by Legacy Consolidated Plans Inc. which they called the Double Your Money Program, Mutual Fund, Preneed Buy-Back with Deed of Assignment, Motor Vehicle with Money Back and Maxicore and such bank products as certificates of time deposits and Once Card International.

 

Posted by belisima at 3:01 pm | permalink | Add comment

How You Can Leverage a Layoff

February 25, 2009

Jobless? Take this as an opportunity to start your own business.
By Dennis Romero   |   January 30, 2009

Diane Lindquist is a four-decade veteran of journalism and an expert on the trade economy of the U.S.-Mexico border. When the San Diego Union-Tribune offered her a buyout in January 2007, after nearly 30 years at the newspaper, she saw the writing on the wall: Older, higher-paid reporters were being shown the door in the name of cost savings. But she also saw opportunity: Where would her readers turn for institutional knowledge and in-depth analysis about the border business scene?

Lindquist decided to take the buyout cash and start her own news operation, mexbiznews.com. The site, launched in the fall of 2008, aggregates outside content but also offers original reports aimed at American investors who are interested in Mexican trade and industry. Advertising has so far been scarce, but Lindquist has found a niche–and it’s pretty much all her own.

“I realized I was offering a one-stop shop for all daily Mexico business news as well as the original reporting I’m doing,” she says. “I still think people out there want news, it’s just a matter of figuring out a way of how to deliver it.”

Helping Hands

Entrepreneurs-to-be don’t have to go it alone. Here are some resources for the recently laid-off who are thinking of starting a business:

  • SCORE is a nonprofit group that calls itself “counselors to America’s small business.” Online resources abound, from business-plan templates to a guide on estimating startup expenses. But the organization also offers web-based workshops and regional offices with free in-person business counseling.
  • LinkedIn is MySpace for grownups. In other words, it’s a social networking site for people in business. If you haven’t done it already, start an account. You’ll likely find other folks in similar fields, and you can connect with them, share advice and trade war stories. It’s also a good place to advertise your services, especially if they’re business-to-business.
  • You could do worse than to follow the trials and tribulations of a fellow entrepreneur. Greg Digneo, a laid-off product manager, is launching a website that will connect fellow startup owners who want to exchange services. He has documented his project, which he launched in 30 days with only $500, at morecaffeineplease.com.
  • Got product? Set up a store at eBay,  Amazon or Café Press. It’s easy.
  • If you’re taking a real-world profession (such as accounting or journalism) online, you might want to learn a little about the digital domain first. Low-cost courses abound at the community college and adult-school level, and even UC Berkeley and the City University of New York offer classes on making the transition from print journalism to website publishing. Check out Mark Glaser’s MediaShift site at PBS for online journalism insight.
  • Laid-off journalists who want to start their own online media empires can also turn to Six Apart’s TypePad for free hosting, promotion and advertising assistance.
  • The path she took–using her expertise to spin off an independent, entrepreneurial version of her corporate gig–is a popular one these days. With national unemployment now at 7.2 percent and industries ranging from publishing to transportation to manufacturing shedding jobs by the thousands, many in the out-of-work sector are exploring startups that lie close to home.

    The transition from worker bee to lonely boss is never easy, but experts say that there’s a history of successful endeavors that were started in a down economy. Workers can take advantage of buyouts, severance packages and cashed-in 401(k)s. They can translate their experience in bureaucratic operations to more efficient, service-oriented companies. And some, at least, will become financially independent in the process.

    “It’s not going to be easy to find employment right now,” says UC Santa Cruz economics professor Rob Fairlie. “So, in that sense, it’s not a bad time to come up with an idea for a business.”

    In conducting research for his 2008 book, Race and Entrepreneurial Success, Fairlie discovered that novice business owners who came from jobs dealing in “similar goods and services” were as much as 40 percent more successful with startups than those who were winging it in an unknown field. “It’s the classic American Dream that ‘I can just do anything I want,’” he says, “but the reality is it’s important to know how to do things. You need those skills.”

    In the ailing field of journalism, where advertising dollars and eyeballs continue to migrate online, laid-off reporters are taking their old beats and turning them into highly focused, web-based blogs and communities. Many have yet to see the kind of ad income that can replace their old salaries, but most are confident that the income and audiences will materialize.

    “You have to do a lot of hustling, you have to do a lot of marketing,” says Mark Glaser, executive editor of the PBS-run site MediaShift. “Those are skills that journalists don’t have and aren’t normally taught in journalism school.”

    Of course, that’s changing. Glaser notes that recently launched courses at UC Berkeley and the City University of New York explore entrepreneurial journalism. Both the Knight Digital Media Center at Berkeley and the Poynter Institute in St. Petersburg, Fla., also offer seminars, workshops and classes in digital journalism. And late last year, Six Apart, the company behind TypePad blogging software and hosting, began offering free services to laid-off journalists.

    Kevin Bronson was let go as an entertainment editor in 2008 after nearly two decades at the Los Angeles Times. He started the paper’s first music blog, Buzz Bands, and he made it independent last year. Bronson goes out six nights a week to chronicle Los Angeles’s indie rock scene–something he did while at the Times. The result is that he’s got a lock on his topic, and though advertising is slow going, investment was minimal. And the tech learning curve, at least for him, has been nil. It’s easy, Bronson says. Journalists just have to adjust their mind-sets.

    “Old-school journalists have to broaden their perception of what constitutes content,” he says. “For my blog, I hesitate to do a post without a photo, music download or video.”

    Less Clear Transitions
    Workers in other industries might find the transition from worker bee to business owner less cut and dried. Michigan’s auto industry is reeling from revenue losses experienced by the Big Three car makers. The industry accounts for 70 percent of the 33,000 manufacturing jobs lost in the state in 2007 and 2008, according to the University of Michigan. The problem is, with demand for cars at historic lows, it’s hard even for laid-off workers with unique skills to find a niche in a shrinking market.

    Robert Wiseman, professor of management at Michigan State University’s Eli Broad College of Business, says, “It’s a difficult road to be an entrepreneur in this industry.” Even so, he says, there are some paths, including taking managerial, technical and manufacturing skills to other sectors. For example, an accountant laid off from General Motors could establish her own bookkeeping firm and offer her services to companies in more robust fields.

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    Meanwhile the service industry, home of those jobs no one seems to want to do, has plenty of opportunity for enterprising entrepreneurs who don’t mind getting their hands dirty, says Bob Shepherd, district director of the Central North Florida chapter of small business nonprofit advisory group SCORE. He implores the idle to start landscaping, painting, car-washing and housecleaning businesses by soliciting work door-to-door if they have to. If business takes off, entrepreneurs can hire crews and take a seat managing the startup, he says.

    And career coach Hallie Crawford, author of Flying Solo: Career Transition Tips for Singles, says the world is your oyster if you can offer virtual services to the next entrepreneur.

    “I have a marketing consultant, and I’ve never met her,” Crawford says. Accounting, personal assistant and web-design startups are hot fields and require a computer, a phone, some software, and almost zero startup funds, she says.

    “Were you a financial officer or an administrative assistant at your job?” Crawford says. “Almost anything you did in an office, you can do virtually. You need business cards, maybe a website. The only catch is marketing. While it’s a low cost to start, you have to be assertive and proactive.”

    Greg Digneo is a laid-off product manager who recently decided to start up a web-based company that will essentially pair up laid-off workers-turned-entrepreneurs who have goods and services to offer each other. (He also vowed to spend $500 on the endeavor, which he documented on his blog morecaffeineplease.com.)

    “If you’re a startup with $1,000 budgeted for marketing, the chances are you’re not going to be able to hire a marketing firm,” the 26-year-old New Jersey resident explains, “but you can hire someone who’s a marketing expert who’s been recently laid off.”

    So far, Digneo says he’s putting 10 to 12 hours a day into his project and loving every minute of it: “Now I get to do something I really wanted to do.”



    Transition Tips
    Our experts offer five tips for making the transition from jobless to proprietor:
    1. Stay in your field. Entrepreneurs who come from jobs dealing in “similar goods and services” as their startups are 40 percent more likely to survive, according to UC Santa Cruz economics professor Rob Fairlie. Expertise has its rewards.
    2. Market yourself. It might be easy to run a virtual business such as a personal assistant service or bookkeeping via laptops and mobile phones, but you’ll get no business if no one knows you exist. Professional networking, well-designed websites and proper business cards are a must, says Hallie Crawford, author of Flying Solo: Career Transition Tips for Singles.
    3. Keep business hours. If you’re starting an endeavor from home, it’s easy to forget that you’re at work. Keeping regular hours, creating workspace, and dressing for the job can keep you focused. Greg Digneo, for example, is a laid-off product manager who works 10- to 12-hour days at home in his effort to start up a website-based business that will connect entrepreneurs. But “you can start to feel really isolated” working alone at home, says Crawford, so schedule regular breaks, meetings and even meals outside.
    4. Get your numbers sorted. Businesses don’t grow from water and sunlight. Even minimal operations from home will take planning and spreadsheets. Bigger endeavors will require serious money. Think ahead before you’re in the red. You might need as little as a $5,000 personal loan, for example, for web hosting, design services and marketing. “We’re advising people to slow down and work on their resources,” says Michael L. Keaton, spokesman for the small business nonprofit advisory group SCORE.
    5. Find a niche. Stay in your field of expertise, yes. But narrow it down. What can you start up that no one else has thought of? Where are the openings in the market or audience? Journalists who make the transition from corporate print to online publisher, for example, “have to have a topic, a niche and have the ability to work on their own,” says Mark Glaser, executive editor of the PBS-run site MediaShift.

     

     

    Posted by belisima at 10:21 pm | permalink | Add comment

         

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